Refund policy
At Velhart, we want you to have a smooth shopping experience. If you receive a damaged, defective, wrong, or missing product, we are happy to assist you.
Return & Exchange
- Requests must be raised within 48 hours of delivery.
- Contact us via WhatsApp or Email with your order number, reason, and clear product/package photos.
- For damaged, defective, wrong, or missing items, an unboxing video is compulsory.
- Products must be unused and returned in their original condition and packaging.
Exchange Policy
- We will first provide an exchange/replacement for eligible products, subject to availability.
- If the replacement has a higher value, the price difference may be payable by the customer.
Refund Policy
Refunds are provided only when exchange/replacement is not possible.
- Prepaid: Refund to the original payment method.
- Partial Paid: Refund according to the applicable payment terms.
- COD: Applicable refunds will be processed through UPI/bank transfer.
Approved refunds are generally processed within 5–7 business days after the returned product is received and approved. Bank/payment provider processing time may vary.
Non-Returnable / Non-Exchangeable
- Used or worn jewellery
- Products damaged due to improper use
- Customized/personalized products
- Products without original packaging, where applicable
- Products specifically marked as non-returnable